Shipping Policy:
Cuddles & Carriages offers FREE STANDARD SHIPPING FOR ORDERS OVER $100. Flat-rate shipping of $8.99 applies to orders under $100. All furniture and gliders are excluded from our free shipping promotion. Free in-store pickup is available for furniture items. You will be contacted via email within 24 hours of placing a furniture order with a delivery or freight quote. Please refer to our Furniture Delivery Options for more details.
Standard (non-expedited) shipments will be sent via USPS, UPS, or FedEx Ground, depending on the fastest available delivery option. In-stock orders shipped with standard delivery will be processed and shipped within 1-2 business days and typically arrive 3-6 business days from the shipping date. You will receive tracking information via email. For questions, please contact customer service at info@cuddlesandcarriages.com or call (706) 829-4999.
Expedited shipping options are available at an additional cost.
Please provide a street address with your order, as we cannot deliver to P.O. Boxes.
Incorrect shipping addresses, payment issues, and shipping carrier delays due to weather or emergencies may result in delays beyond our control.
We ship to locations in the contiguous United States only. At this time, we cannot ship to Hawaii, Alaska, Puerto Rico, APO, or FBO addresses. Orders with these shipping addresses will be canceled.
Furniture and Large Item Delivery Policy:
Due to the size and weight of many cribs, dressers, assembled furniture, and gliders, certain items cannot be shipped via standard USPS or FedEx Ground services. We offer three delivery options for these larger items:
- In-Store Pickup – If you live near our store, you may choose this free option at checkout. Standard lead times apply, and for special-order items, we will contact you when your item arrives to coordinate pickup.
- Local Delivery – We offer reasonably priced local delivery of oversized or furniture items within the Evans, GA, area. Delivery options may include drop-off or assembly, with rates based on the delivery timeframe. Contact us at info@cuddlesandcarriages.com or (706) 829-4999 for a price quote.
- LTL Freight Delivery – If you live outside our local delivery area, we can provide a freight quote for oversized items. Freight deliveries are curbside, with optional white-glove service available at an additional cost. Contact us for a quote.
Return Policy:
We want you to be completely satisfied with your purchase. If you are not, you may return new, unused, unwashed, or defective merchandise within 30 days with your packing slip for a full refund (excluding original shipping charges if your order qualified for free shipping). Returns can be made by mail or in-store.
How to return by mail:
- Repack the item in its original box.
- Include the return packing slip and write "Return" on it.
- We are not responsible for lost or damaged returns in transit; consider insuring your package.
- Ship your return to:
Cuddles & Carriages
400 Town Park Blvd, Ste 200
Evans, GA 30809
(706) 829-4999
Please allow 10 business days for us to process and issue your refund upon receiving the return.
Returns of items purchased with "Free Shipping" will have actual shipping costs deducted from the refund amount.
All returned items must be in new, unused, unwashed condition with original instructions, warranty cards, and packaging. A 20% restocking fee applies to items returned with open boxes or missing materials.
Final Sale Items: Furniture and custom or personalized orders are final sale unless they arrive damaged or defective. In such cases, Cuddles & Carriages will work with the manufacturer to repair or replace the item per their warranty policy.
For return inquiries, contact us at info@cuddlesandcarriages.com or (706) 829-4999.
Privacy Policy:
Cuddles & Carriages is committed to protecting your privacy. Any information you provide will only be used in accordance with this policy.
What we collect:
- Name
- Contact information, including email address
- Other information relevant to customer surveys and promotions
How we use your information:
- Internal record-keeping
- Improving products and services
- Sending promotional emails about new products, sales, and special offers
Security: We use physical, electronic, and managerial safeguards to secure your information.
Cookies: We use cookies to analyze website traffic and improve user experience. You can choose to accept or decline cookies in your browser settings.
Third-Party Links: Our website may contain links to other sites. We are not responsible for their privacy policies.
Controlling Your Personal Information: You may restrict the use of your information for direct marketing at any time by emailing info@cuddlesandcarriages.com.
We will never sell, distribute, or lease your personal information unless required by law.
For any questions regarding our policies, please contact us at info@cuddlesandcarriages.com or call (706) 829-4999.
